Eric Nielson

Eric Nielson, EdD, MBA

Senior Product Manager | Major

Career Highlights

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Product Innovation

Launched and scaled 0β†’1 and 1β†’100 consumer and data products at Komodo, Amazon, and Disney. Achieved $600M+ revenue impact and 85% reduction in time-to-insight using AI/LLM features.

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Education

Doctor of Education from USC, MBA from LSU. Specialized in psychological safety, leadership, and applied organizational psychology.

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Military Leadership

Air Force Major, leading 60+ personnel and $500M in resources. Recognized with the Army Commendation Medal and ranked top 2 of 54 Captains for operational excellence during Middle East deployment.

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Teaching Impact

Adjunct Professor at University of Arizona MBA program. Courses taught include Operations, Leadership, and Human Capital Strategy using Applied Psychology.

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Technical Skills

LLMs (Langgraph, Prompt Engineering), Python, SQL, Tableau, Figma, Amplitude, A/B Testing, Product Discovery, Snowflake, GraphQL.

Work Examples

MapLab

MapLab

A unified healthcare software suite powered by the Komodo Healthcare Map to scale insight generation, decision-making, and the product life cycle

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VOC

Voice of the Customer Program

Established company-wide VOC program, synthesizing 300+ data points to drive 50+ feature enhancements.

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PEAS

Amazon High Traffic Events

Led global advertising across Prime Day, Black Friday/Cyber Monday, and Prime Early Access Sale events.

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LiveConnect

ESPN's LiveConnect

Developed emotion-based advertising product leveraging real-time sports data and fan engagement.

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Dissertation

Doctoral Dissertation

Investigating the role of psychological safety in military officer candidates.

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Personal Projects

College Football Prediction Model

College Football Prediction Model

A machine learning model to predict college football scores and spreads using historical data and advanced analytics.

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Teaching Assistant Agent

MBA Teaching Assistant

An AI Teaching Assistant that provides detailed feedback and evaluation for student discussion posts using natural language processing.

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Color Generator

AI-Powered Color Palette Generator

Change this site's background with a prompt using zero-shot AI Engineering. Enter a description or theme to generate a custom color palette.

Product Planning

Feature ROI Forecasting

My take on product planning and strategy activities and how organizations can improve those

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Reinforcement Learning

Reinforcement Learning

An exploration of reinforcement learning algorithms and applications in decision-making systems.

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Career Timeline

Adjunct Professor, University of Arizona

July 2024 – Present

Part-time Professor having taught Project and Operations Management to over 100 MBA students.

Qualified to teach Leadership, Project and Operations Management, and Human Capital Management Using Applied Psychology.

Doctor of Education (EdD), University of Southern California

Aug 2024

Senior Product Manager, Komodo Healthcare

Mar 2023 – Present

Achieved 100%+ year-over-year portfolio growth while retaining 80%+ of customers through cross-functional roadmap alignment, disciplined release execution, and value-driven delivery.

Architected and launched LLM-powered analytics features that cut time-to-insight by 85%, enabling over 50% of users to generate actionable insights in under 10 minutes.

Launched a self-service data marketplace that shortened the data acquisition timeline from 1–2 weeks to under 20 minutes, eliminating manual dependencies and enabling scalable product-led growth.

Lifted NPS from 22 to 30 and accelerated product adoption by ~67% by streamlining customer workflows and reducing pain points through AI-focused functionality.

Major, 139th Aeromedical Evacuation Squadron

Jan 2012 – Present

Deputy Director of Operations for 60+ personnel, managing a $500M budget and training systems to maintain global medical readiness.

Planned multinational exercises across 20 countries, enhancing diplomatic relations and executing 150+ missions with allied forces.

Trained over 10,000 soldiers during deployment, achieving a 100% patient survival rate and earning top performance ranking.

Led 72 soldiers during COVID-19 response across NYC hospitals; awarded the Army Commendation Medal for operational excellence.

Senior Product Manager, Amazon

Jan 2022 – Dec 2022

Orchestrated the strategy, planning, and launch of a new global retail event, deploying predictive targeting and pricing models across 14 markets to generate $42M+ in incremental revenue.

Applied product hypothesis testing alongside engineering, marketing, finance, and sales enablement to optimize campaign performance, resulting in a 21% lift in ad engagement.

Scaled into seven new international markets, increasing global reach by 400 million users. Delivered a 17% revenue lift through localized feature development and cross-regional pricing optimization.

Product Manager, The Walt Disney Company

Nov 2019 – Jan 2022

Designed and launched 20+ custom API integrations across strategic partners, driving over $10M in new revenue and scaling Disney’s partner product ecosystem to more than 200 million users.

Directed the development of Disney’s audience activation framework, integrating first-party and partner data to personalize targeting across 200M+ users and increase campaign conversion efficiency by 30%+.

Associate Manager, ESPN

Apr 2018 – Nov 2019

Directed 80+ integrated ad campaigns across digital and TV, driving $134M in revenue and 37% YoY sales growth.

Led cross-platform campaign innovation and improved creative strategies through customer data insights.

Master of Business Administration (MBA), Louisiana State University

May 2017

Bachelor of Arts, Communication, University of Wyoming

May 2015

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